When a loss occurs you deserve a fast, full settlement of your claim, so you can focus on your family, your business and your life.

WATER DAMAGE

FIRE DAMAGE

VANDALISM DAMAGE

WINDSTORM DAMAGE

DO DO DO DO
Remove as much excess water as possible by mopping and blotting.

Wipe excess water from wood furniture after removal of lamps and table top items.

Remove and prop wet upholstery and pillow cushions for even drying.

Place aluminum foil or wood blocks between furniture legs and wet carpeting.

Turn air conditioning on for maximum drying in summer.

Remove Oriental rugs or other colored rugs from wet wall-to-wall carpeting.

Remove valuable paintings and art objects to a safe, dry place.

Take photographs and videos of all damages areas and document any lost items.

Limit movement in the home to prevent soot particles from being embedded upholstery and carpets.

Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.

Blow, brush or vacuum loose soot particles from upholstery, drapes and carpets.

Place clean towels or old linens on rugs, upholstery and carpet traffic areas.

Clean and protect chrome on kitchen and bathroom faucets, trim and appliances with light coating of Vaseline or oil.

Change HVAC filter.

Take photographs and videos of all damages areas and document any lost items.

Hose or wash egg damage from building into exterior as soon as possible.

Contact your local law enforcement to report the crime.

Blot freshly spilled food from carpets and fabrics with a dampened cloth or sponge; scrape and blot—don’t rub.

Vacuum glass particles from carpets and upholstery.

Save containers which reveal the composition of spilled inks, cosmetics and paints.

Board up broken entry doors or window openings.

Obtain a copy of the police report.

Take photographs and videos of all damages areas and document any lost items.

Stock your home with emergency supplies like nonperishable food and water, prescription medications, and a first aid kit.

Turn off the electricity if you see sparks or frayed wires until an electrician has inspected your system for safety.

Turn off the main water valve if pipes are damaged.

Check with local authorities before using any water; the water could be contaminated.
Prevent mold by removing wet contents immediately.

Keep a copy of your insurance policy handy.

Take photographs and videos of all damages areas and document any lost items.

DON’T DON’T DON’T DON’T
Cut drywall or tear out damaged building materials before the damage is photographed.

Leave wet fabrics in place; dry as soon as possible. Hang furs and leather goods to dry separately at room temperature.

Leave books, magazines or other colored items on wet carpets or floors.

Use your household vacuum to remove water.

Use TVs or other household appliances while standing on wet carpets or floors– especially wet concrete.

Make any repairs before consulting your public adjuster.

Use unlicensed and/or uninsured contractors to mitigate the damages.

Attempt to wash any walls or painted surfaces without first contacting a professional.

Attempt to shampoo carpet or upholstered furniture without first consulting a professional.

Attempt to clean any electrical appliances that may have been close to the fire, heat or water without first consulting an authorized repair service.

Turn on ceiling fixtures if ceiling is wet— wiring may be wet or damaged.

Make any repairs before consulting your public adjuster.

Use unlicensed and/or uninsured contractors to mitigate the damages.

Attempt to remove ink, paint or cosmetic stains.

Cover up ink, paint, or cosmetic stains until documented.

Operate damaged lamps or appliances until checked by a licensed electrician.

Discard wood chips, broken pieces from furniture, porcelain or other art objects.

Discard damage debris until it is documented.

Make any repairs before consulting your public adjuster.

Use unlicensed and/or uninsured contractors to mitigate the damages.

Discard debris until it is documented.

Go near unstable structures as the building may collapse.

Enter home if you smell gas or see floodwaters remain around building.

Make any repairs before consulting your public adjuster.

Panic and know that help is one call away.

Go near any power lines that might be down.

Use unlicensed and/or uninsured contractors to mitigate the damages.